ACCOUNT, PAY-OUTS AND BONUSES
1. Your Member Account
1.1. Registration and opening of your member account:
1.1.1. In order for you to be able to place bets using any of the Websites, you must first register personally with us and open an account (“Member Account”).
1.1.2. You are allowed to have only one Member Account. If you attempt to open more than one Member Account, all betting accounts you try to open will be blocked or closed and any bets or winnings from your closed or blocked account will be voided for at the discretion of the casino administration.
1.1.3. You must enter all mandatory information requested into your registration form, in particular, your identity, your address and contact details, including a valid e-mail address, your place of residence, phone number, date of birth, relevant payment information; all of which must be true and correct. You are not permitted to use PO Box address as your place of residence. It is your sole responsibility to ensure that the information you provide is true, complete and correct. You are hereby notified that we carry out verification procedures and that your Member Account may be blocked for access or closed if you are found to supply false or misleading information and/or documents.
1.1.4. If you notice that you have more than one registered Member Account you must notify us immediately. Failure to do so may lead to your Member account being blocked for access.
1.1.5. As part of the registration process, you will have to choose your username and password for your login into the Website(s). It is your sole and exclusive responsibility to ensure that your login details are kept securely. You must not disclose your login details to anyone. We are not responsible for any abuse or misuse of your Member Account by third parties due to your disclosure, whether intentional or accidental, whether active or passive, of your login details to any third party.
1.1.6. You are not allowed to transfer funds from your Account to other players or to receive money from other players into your Account, or to transfer, sell and/or acquire, user accounts.
1.1.7. We reserve the right to refuse or close a Member Account at our sole discretion.
1.1.8 We reserve the right to declare a wager void, partially or in full, if we, at our own discretion, deems it obvious that there was an error, mistake, misprint or technical error on the pay-table, odds or software.
1.1.9. We reserve the right to verify the payment cards of users by card authorization in amount of 1 EUR (or your currency equivalent) for a term of one-three business days. Thereafter, abovementioned amount will return to account of cardholder.
1.1.10. We reserve the right to cancel the winnings and suspend the game account if the player cannot provide the Company with documents to verify his identity upon the request of The Company.
1.2. Deposits into your Member Account
1.2.1. You may have the one and only account on this website, registered in your own name. Any other accounts in your name on this Website will be considered Duplicate and will be closed immediately. Company may also at its discretion void all the bets that have been placed in the duplicate accounts. Should company decide to leave one account open, it will be the first account that you opened, to which your remaining deposits, if any, will be transferred (subject to reasonable charges); If you gained or accrued any returns, winnings or bonuses on your Duplicate Account they will be cancelled and deposits will be transferred to your first account. If you would like to open another account, please contact our Customer Support. In case of opening another account the previous one will be closed. If you want to close your existing Account please contact our Customer Support. Otherwise keep your account details up-to-date.
1.2.2. We may charge assigned fees for processing deposits depending on the selected method. Please see our Website for the current fee structure. From time to time, we will assign minimum deposit levels and maximum deposit levels as specified on the Websites.
1.2.3. To deposit funds into your Member Account, you can use any of the methods specified on the relevant pages of the Websites, as may be amended from time to time, depending on the selected method. Details in respect to the timings for withdrawals in respect to the method utilized are available on the relevant pages of the Websites, as may be amended from time to time.
1.2.4. We reserve the right to use additional procedures and means to verify your identity (please see below the list of requested documents, as example) when effecting deposits into your Member Account.
Non-exhaustible list of required documents:
- valid ID (Driver License, Passport or National identity card);
- Utility Bill – full name, address and date should be fully visible and showing proof of residence; Utility Bill – municipality bill for utility services such as gas, electricity, water, sewerage etc.
- Debit/Credit Cards – a photo of the front and back;
- Bank Statement – internet bank screenshot of a suitable page;
- E-Wallet: If you deposit or withdraw to a e-wallet such as Skrill or Neteller, to verify this the operator can request mainly a screenshot of your "profile", showing your User ID/registered email and name. The operator could request a screenshot of a specific transaction from this method as well.
1.2.5. Once the transaction has been made, the money will be drawn from your account and assigned credit card instantly.
1.2.6. You acknowledge and agree that neither payment providers, who provides exclusively payment processing services for the products and services which services are provided on the Website, nor their affiliates or brands, have made or will make any warranty nor representation as to the goods and/or services provided by us and the same shall not be liable whether in contract, tort (including negligence), for breach of statutory duty, or otherwise for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising out of, or in connection with the products and/or services we provide to you. Our business relation with such payment providers is exclusively related to the payment processing.
1.3. Inactive and Dormant Member Accounts
1.3.1. Inactive Account is a Member Account which has not recorded any log in or log out for a period exceeding twelve (12) consecutive months. If your Member Account is deemed to be inactive, the Operator reserves the right to charge a monthly administrative fee of 5 EUR or the equivalent in another currency (or the current balance of your Member Account, if less) as long as the balance of your Member Account remains positive. You authorize the Operator to debit this fee from your Member Account on the beginning of the month following the day on which your Member Account is deemed inactive, and on the beginning of every subsequent month that your Member Account remains inactive. The Operator will stop deducting the fee if the account balance is zero or if the account is re-activated.
1.4. Closing of Member Accounts
1.5. If you wish to close your member account, you may do so at any time, by contacting customer support in written form. The effective closure of the Account will correspond to the termination of the Terms and Conditions. In case the reason behind the closure of the Account is related to concerns about possible gambling addiction the Member shall indicate it.
1.6. We reserve the right to cease the relationships and block or close your account at our sole discretion due to Responsible Gambling concerns.
2.1. Withdrawals will be made to your bank account or other withdrawal methods available from ‘the Website’. We may charge assigned fees for processing such withdrawals. Please see our Website for the current fee structure. We will credit you back using the same method as you have previously deposited with, when possible. Please, note that withdrawal payments may only be made in the name of and to the registered holder of Member Account. We reserve the right to cancel withdrawals either to enforce a closed loop or to force the Player to withdraw to a particular withdrawal method.
2.2. If we mistakenly credit your Member Account with winnings that do not belong to you, whether due to a technical, error in the pay-tables, or human error or otherwise, the amount will remain property of us and the amount will be deducted from your Member Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.
2.3. The payment manager may carry out additional verification procedures for any cumulative withdrawals exceeding 2000 EUR (or your currency equivalent), and further reserves the right to carry out such verification procedures in case of lower payouts. Documents for verification including but not limited to all below-mentioned documents should be provided in good quality only and within 14 days since request:
- the list of documents specified in Section 3.2.4 of the Terms of Service;
-any other documents that we consider necessary in order to complete our checks;
-if you do not or cannot provide us with such information or such information is not satisfactory, we may lock or restrict your Member Account until you have provided us with such information, and if we do not receive the required information, or we are otherwise unable to verify your identity, we may terminate these Terms, close your Member Account and may return to you on request any Deposit funds in your account at the time we placed a lock or restriction on your Member Account, plus any funds deposited after the lock was placed on your Member Account, subject to these Terms and except where it is necessary for us to delay or withhold the payment to you of all or some of your Deposit funds to comply with our legal and regulatory obligations including our anti-money laundering and fraud prevention obligations.
Account Holders who wish to recover funds held in a closed, locked or excluded account, are advised to contact Customer Support.
2.4. All transactions shall be checked in order to prevent money laundering. The Company shall report any suspicious transaction to the relevant competent authorities. If the Member becomes aware of any suspicious activity relating to any of the Games of the Website, he must report this to the Company immediately. Faro Entertainment N.V. may suspend, block or close a Member Account and withhold funds if requested to do so in accordance with the Anti-Money Laundering Legislation. Enhanced due diligence may be done in respect of withdrawals of funds not used for wagering.
2.5. Each player's deposit must be wagered twice before account money could be withdrawn without fees. It means that player must make bets for amount of not less than deposit amount multiplied by two. If a player requests a withdrawal before deposit wagering requirements have been met, withdrawable money will suffer 10% fee.
2.6. Once a withdrawal is requested, it will remain pending for between 0-24h. All the withdrawals are being processed on a daily basis including weekends and bank holidays. However, please mind that depending on the payment method to which you are withdrawing, the funds may take few days to arrive. Details in respect to the timings for withdrawals in respect to the method utilized are available on the relevant pages of the Websites, as may be amended from time to time.
2.7. For every your request and/or complaint respecting to any withdrawals and/or compensations, there is a limited period, within which such request and/or complaint should be sent to us. The limitation period is 14 calendar days.
2.8. Please be advised that our products are consumed instantly when playing. Thus, we cannot provide returns of goods, refunds or cancellation of your service when playing. If you play a game with real money, the money will be drawn from your player account instantly.
2.9. If you win 50,000 EUR (or your currency equivalent) and more, we reserve the right to divide the payout into ten instalments, paid with 10 percent every month for 10 months until the full amount is paid out.
2.9.1. Maximum withdrawal amount processed to any given player is 5 000 EUR (or currency equivalent) per week and 15 000 EUR (or currency equivalent) per month since the last withdrawal, unless otherwise stated.
2.9.2. You will not get any interest on outstanding amounts and you shall not treat the Company as a financial institution.
3. Bonus terms and conditions
3.1. Please, be noted that all offers are limited to one per user, IP address, computer device, family, residential address, telephone number, credit or debit card and/or e-payment account, e-mail address, and environments where computers are shared (university, school, public library, workplace, etc.).
3.2. All promotions are intended for recreational players only and we may at our sole discretion limit the eligibility of players to participate in any promotion.
3.3. Individual promotions may have additional terms and conditions which will override or contribute to the terms and conditions here stated. Please check carefully all terms and conditions associated with a bonus before taking part. Should the terms and conditions of the individual promotions conflict with the Bonus Terms and Conditions, the individual promotions terms shall apply.
3.4. If you are eligible for a bonus, that is for example a login bonus of 3 EUR or a deposit bonus of 100% up to a certain amount, wagering requirements will apply before you are eligible to make any cash-outs of the bonus. The wagering requirements, which can vary, will be displayed when receiving the bonus. If you would like to request a withdrawal before the wagering requirements are fulfilled, Faro Entertainment N.V. will deduct the whole bonus amount before approving any withdrawal.
3.5 If not otherwise stated, when playing with match bonuses, bonus amount must be turned over (wagered) 40 times before bonus funds or associated winnings can be withdrawn.
3.6. After activating bonus spins with a deposit, the Player can play a certain slot for free with the same probability of winning, as if the Player was betting real money. After complying with the terms of the promotion, bonus spins will be given in the specified game. To start bonus spins, just log into your Member Account and open the specified slot, the game with bonus spins will start automatically.
3.7. Winnings from bonus spins are granted as bonus money (the size of the wager can vary depending on the promotion and will be specified in the description). Please note, when you wager winnings from bonus spins, first you bet money you deposited and then money you won. Bonus spins have a certain duration period, it will be specified in the description of the promotion. Winnings from bonus spins should also be wagered till the specified date.
3.8. Unless otherwise stated any Free Spins expire within 7 days if they wasn't played.
3.8.1. Bonus spins can be given for one-time use, as well as for a couple of days. If spins are granted for 2 or more days, they will be credited to the player's account during successive days in equal parts. Spins, that were not used on the previous day, are automatically abrogated before the next part is credited. This rule applies to all the promotions, where spins are credited for 2 or more days.
3.9. The maximum winnings/profit from No-Deposit Free Spins, all Free money bonuses (Free Chips) and all additional bonuses to Achievements allowed for withdrawal, is limited to €50 or currency equivalent unless stated otherwise.
3.10. Most games count towards the wagering requirements, but not all.
3.10.1. Bets placed on the following slots will contribute 70% towards the playthrough requirements: Book Of Pharaon HD, Jack O'lantern vs The Headless Horseman, Jungle Spirit: Call of the Wild, Secret Of The Stones, Golden Lotus, Lucky Little Devil, Dead or Alive, Devils Delight, Simsalabim, Zombies, Starmania, The Wish Master, Eggomatic, Jack Hammer 2, Jack Hammer, Demolition Squad, Golden, Machine-gun Unicorn, Shaolin Fortunes, Aztec Temple, Wild Girls, Panda Panda, Cash Camel, Magic Mirror Deluxe 2, Immortal Romance, Mega Moolah, Scrooge, Terminator 2, Baron Samedi, Barber Shop Uncut.
3.10.2. Bets placed on the following slots have a 50% contribution to the play through requirement: Book Of Magic, Great Book of Magic, Blood Suckers, Big Bad Wolf, Kings of Chicago, Lucky Wizard, Jackpot 6000, Reel Rush, Castle Builder, Dead or Alive 2, Robin Hood: Shifting Riches, Castle Builder 2, Stardust, Tower Quest, Pearls of India, Dr Fortuno, 1429 Uncharted Seas, Dragons of the North Deluxe.
3.10.3. Wagering at Video Poker, Live roulette, Live Black Jack count 10% in the wagering requirements. In any other Table Games wagering requirements cannot be fulfilled.
3.11. Faro Entertainment N.V. reserves the right to impose, at our own discretion, geographical limitations to individual bonus schemes. Local wagering requirements may be applied. Bonuses/Freespins at Faro Entertainment N.V. can only be received once per household. Risk-free bets on any games do not qualify for Faro Entertainment N.V.’s wagering requirements.
3.12. The maximum bet allowed when using bonus money shouldn’t be larger than 5 EUR or your currency equivalent (if not stated otherwise) until such time as the wagering requirements for that bonus has been met. Spin.City reserves the right of voiding bets and winnings resulting from bets of larger amounts.
3.13. Bonuses offered by Spin.City are intended for genuine recreational players only. Abuse of any bonus offer will not be tolerated. Spin.City reserves the right to investigate, cancel, suspend or lock any account if bonus abuse is suspected.
At our discretion, all bonuses and subsequent gaming activity may be revoked and voided, and deposits returned.
3.14. While playing with an active bonus, it is forbidden to engage in activities that give the User a clearly unfair advantage. Such activities include, but are not limited to, these:
- Delaying game rounds in any game, including free spins and bonus features, to a later time when you have no wagering requirements.
- Leaving large bets on the table, for example in blackjack, and returning to the game after bonus wagering has been completed.
- Playing games with bonus money to build up in-game value, lose the bonus funds, and then cash out on the built-up value during real-money play, Using strategies that take advantage of any software bug or failure.
- Working in a syndicate with other players to abuse promotions, deliberately cheating or other unfair behavior;
- Using multiple accounts to claim a bonus or a free spin offer more than once;
- Taking advantage of any software or system bug, loophole, fault, error or failure including, but not limited to, in respect to any game;
- If wagers have been offered, placed and/or accepted due to an error, such as a mistake, misprint, technical error, force majeure or otherwise;
- Players who solely making deposits when there is a bonus available will risk of having their winnings from the bonus confiscated and being left with the initial deposited amount of the bonus in question;
- Winnings from "free spin" or "bonus" features initiated with bonus funds but completed after the bonus has been wagered, lost or forfeited will be removed.
3.15. Please be noted, that bonus stacking (where multiple deposits are made to claim multiple bonuses before original bonus wagering requirements are met) is prohibited at Spin.City Only one bonus can be claimed at one time. Deposit-related bonuses cannot be “stacked”. If we discover that bonus stacking was made, all bonuses and related winnings may be voided.
3.16. Spin.City reserves the right to void any bonuses and/or winnings obtained by breaking the Bonus Terms and Conditions or any other fraudulent behavior.